Terms and Conditions – alona dt Gaming Platform

1 Acceptance of Terms

These Terms and Conditions ("Terms") apply to all users of the alona dt online gaming platform, accessible at alonadt.pro. alona dt provides online sports betting, casino games, fish games, bingo and related entertainment services to registered adult users in Pakistan.

By accessing the platform, creating an account, making a deposit or placing a bet of any kind, you confirm that you have read, understood and agreed to be bound by these Terms, as well as any additional rules and guidelines posted on the platform from time to time. These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference.

alona dt reserves the right to update these Terms at any time. When changes are made, the revised Terms will be posted on this page with an updated date. Your continued use of the platform after any change constitutes acceptance of the new Terms.

2 Eligibility & Registration

To register and use alona dt, you must meet all of the following requirements:

• You must be at least 18 years of age. alona dt is strictly an adult-only platform. We take age verification seriously and may request supporting documents at any time.
• You must be accessing the platform voluntarily for personal entertainment purposes only.
• You must not be a current employee, contractor, agent or close family member of an employee of alona dt.
• You must provide accurate and complete information when registering. Providing false details, including a false name, date of birth or payment account information, is a serious breach of these Terms and will result in immediate account closure with forfeiture of any balance.

Each individual is permitted to hold one account only. Creating multiple accounts, whether under your own name or using a different identity, is strictly prohibited. If duplicate accounts are identified, alona dt will merge or close them and may withhold any associated funds pending investigation.

3 Account Responsibilities

You are solely responsible for the security and activity of your alona dt account. This includes keeping your login credentials — username, password and any two-factor authentication details — private and secure.

Password Security

You must not share your account credentials with any other person. alona dt staff will never ask for your password. If you receive any communication requesting your password, treat it as fraudulent and report it to our support team. You should use a strong, unique password for your alona dt account and update it if you suspect any unauthorised access.

Account Activity

You are responsible for all activity carried out under your account, including bets placed, games played and withdrawals requested. If you believe your account has been accessed without your permission, contact support immediately. alona dt cannot be held liable for losses resulting from you sharing your login details or failing to keep them secure.

Account Verification (KYC)

alona dt may require identity verification at any stage — at registration, before processing a withdrawal, or when a review is triggered by account activity. Verification may include submission of a government-issued ID and confirmation that the payment account belongs to you. Accounts that cannot be verified may have their withdrawal facility suspended until the process is completed.

4 Deposits & Payments

alona dt processes all transactions in PKR (Pakistani Rupees). Supported deposit methods include JazzCash, Easypaisa, Raast, standard bank transfers and debit/credit cards where available. All payment accounts used must belong to the registered account holder.

• Minimum and maximum deposit amounts vary by payment method and are displayed at the cashier stage before you confirm any transaction.
• Deposits are typically credited to your alona dt account balance within a few minutes for mobile wallet transfers. Bank transfer deposits may take longer depending on your bank's processing times.
• alona dt does not charge fees on deposits, but your payment provider may apply their own transaction charges. Check with JazzCash, Easypaisa or your bank for their applicable fee structures.
• Deposits made from accounts not registered in your name will be rejected and returned. Any attempt to use third-party payment accounts is a breach of these Terms.

5 Withdrawals

Withdrawals are processed in PKR to the same payment account used for your most recent deposit, particularly for first-time withdrawals. This is a standard anti-fraud measure to prevent money laundering and protect all users of the platform.

• Minimum withdrawal amounts are displayed in the cashier section at the time of your request.
• JazzCash and Easypaisa withdrawals are typically processed within 1–24 hours. Bank transfer withdrawals may take 1–3 business days.
• Withdrawals will only be processed to accounts that have completed identity verification. If your account has not been verified, you will need to complete KYC before your first withdrawal can be approved.
• alona dt reserves the right to request additional documentation before processing any withdrawal it considers unusual in size or pattern.
• Only withdrawable funds — your real-money balance excluding any active bonus funds — can be withdrawn. Bonus balances are subject to wagering requirements detailed in Section 6.

For further details on the withdrawal process, supported methods and processing times, visit the Withdrawal page.

6 Bonuses & Promotions

alona dt runs a range of bonuses and promotions including welcome bonuses, deposit match offers, free spins, cashback rewards and VIP programme benefits. All bonuses are subject to the specific terms attached to each offer, which are displayed at the time the promotion is active.

General Bonus Rules

• Bonuses are issued in PKR and credited to a separate bonus balance that is displayed alongside your main balance in the account dashboard.
• Each bonus has a wagering requirement — the amount you must bet before the bonus balance converts to withdrawable funds. Wagering requirements are stated clearly on each offer page.
• Not all games contribute equally to wagering requirements. Sports bets, slots, fish games and bingo may carry different contribution rates. The contribution rate for each game category is listed in the relevant promotion terms.
• Bonuses expire if not used within the validity period stated on the offer. Expired bonus balances are removed from your account automatically.
• alona dt reserves the right to withdraw or amend any promotion at any time. Players who have already accepted a bonus and begun wagering will be allowed to complete the wagering requirement under the original terms.

VIP Cashback

Weekly cashback earned through the VIP programme is credited every Monday in PKR. VIP cashback carries no additional wagering requirement and is withdrawable immediately upon credit. Full VIP programme details are available on the VIP page.

7 Betting & Gaming Rules

All sports bets placed on alona dt — including cricket, PSL, T20 internationals, football and other markets — are subject to the specific rules of the relevant sport and market. These rules are available within each betting market and govern outcomes in the event of match interruptions, cancellations, rule changes or scoring disputes.

• Bets are final once confirmed. alona dt does not accept bet cancellation requests after a wager has been placed and accepted by the system.
• In the event of an obvious error — such as incorrect odds caused by a technical fault — alona dt reserves the right to void affected bets and return stakes to the relevant accounts.
• Live in-play bets are placed on real-time market data. Network delays may occasionally result in a bet being accepted at slightly different odds to those displayed at the moment of placement. The odds at the time the bet is accepted by the server are the binding odds.
• Maximum bet limits apply to all markets and are displayed within the betting interface. alona dt may apply individual account limits where warranted.
• For casino games, fish games and bingo, each game's rules, RTP (return to player) and mechanics are available within the game interface. Results are determined by certified random number generation.

8 Prohibited Conduct

The following activities are strictly prohibited on alona dt and will result in immediate account suspension, forfeiture of balance and potential reporting to relevant authorities:

• Registering more than one account, whether under your own name or another identity.
• Providing false identity, age or payment information at any stage.
• Using automated software, bots, scripts or any artificial means to interact with the platform.
• Exploiting software bugs, glitches or errors to gain an unfair advantage. Any winnings obtained through exploitation of a known or unknown error will be voided.
• Colluding with other players to gain an advantage in any game or betting market.
• Using the platform for any activity related to money laundering, fraud or any other unlawful purpose.
• Threatening, harassing or abusing alona dt staff or other users through any communication channel.
• Sharing or selling your account access to any third party.

9 Privacy & Data

alona dt collects and processes personal data as necessary to operate the platform, process transactions and comply with applicable obligations. The types of data collected include registration information, transaction records, device data and gameplay history.

Your data is used for account management, payment processing, fraud prevention, customer support and — where you have opted in — marketing communications. alona dt does not sell personal data to third parties. Data may be shared with payment processors (such as JazzCash and Easypaisa), identity verification services and platform infrastructure providers, strictly as required to deliver the service.

Full details of how your data is collected, stored, used and protected are set out in the Privacy Policy, which forms part of these Terms.

10 Responsible Gaming

alona dt is committed to providing a safe and responsible gaming environment. Online gaming is entertainment and should always be treated as such — never as a way to earn income or recover money you have already lost.

• Deposit Limits: You can set daily, weekly or monthly deposit limits from your account settings. Once set, limits take effect immediately and cannot be increased for 24 hours.
• Session Reminders: Enable session time reminders to receive alerts after a set period of play, helping you keep track of time spent on the platform.
• Self-Exclusion: If you feel you need a break, you can self-exclude from the platform for a defined period or permanently. Self-exclusion is managed directly from your account dashboard.
• Reality Check: The platform can display a summary of your session activity — time played, amount bet and net result — to help you make informed decisions about your play.

For comprehensive guidance on managing your gaming responsibly, visit our Responsible Gaming page. alona dt strongly encourages all players to use these tools and to reach out to support if they have concerns about their gaming behaviour.

11 Account Suspension & Closure

alona dt may suspend or permanently close an account under the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within a reasonable timeframe when requested.
• Account inactivity — accounts with no login activity for 12 consecutive months may be flagged as dormant. Dormant accounts will be notified by email before any action is taken.
• At your own request. You may close your account at any time by contacting support. Any real-money balance will be returned to your registered payment account after identity verification, provided no outstanding wagering obligations apply.

If your account is suspended for investigation, you will be notified and the process will be concluded within a reasonable period. Where a suspension results from a confirmed breach, any balance associated with the breach activity may be forfeited.

12 Limitation of Liability

alona dt provides the platform on an "as available" basis. While we work hard to maintain uptime and service quality, we cannot guarantee that the platform will always be available without interruption, error or delay — particularly during scheduled maintenance, unexpected technical issues or circumstances outside our control.

• alona dt is not liable for any loss of winnings, profits or opportunity caused by platform downtime, bet settlement delays or technical errors, except where such errors are directly attributable to us and cause a provable financial loss to your account.
• We are not responsible for any losses incurred through your use of a public, shared or insecure internet connection.
• alona dt is not liable for any indirect, consequential or special damages arising out of your use of the platform.

Nothing in these Terms limits alona dt's liability for fraud, wilful misconduct or any liability that cannot be excluded under applicable law.

13 Changes to These Terms

alona dt may update these Terms and Conditions from time to time to reflect changes in the platform, services or applicable standards. When material changes are made, we will notify registered users via email or an in-platform notification at least seven days before the new Terms come into effect.

If you do not agree with any updated Terms, you should stop using the platform and close your account before the effective date of the change. Continued use of the platform after the effective date constitutes your acceptance of the revised Terms.

We recommend bookmarking this page and reviewing it periodically to stay up to date with the current version.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint regarding your account, our customer support team is available seven days a week.

• Live Chat: Available directly from the platform after login — the fastest way to reach us.
• Email: [email protected] (response within 24 hours for standard queries).
• FAQ: Many common questions are answered on our FAQ page before you need to contact support.

For account-related disputes, please include your registered username and a clear description of the issue. We aim to resolve all complaints fairly and within a reasonable timeframe. Where a complaint cannot be resolved through our support team, you may escalate the matter in writing to our compliance team via the same email address.