Your privacy matters to us. This policy explains exactly what personal data alona dt collects, how we use it, who we share it with, and how you can manage your information at any time.
Plain-English Summary: alona dt collects only the data needed to run your account, process your PKR transactions and keep the platform secure. We do not sell your information to third parties. You have the right to access, correct or delete your data at any time by contacting our support team.
alona dt ("we", "us", "our") operates the online gaming platform at alonadt.pro, providing sports betting, casino games, fish games, bingo and related services to adult users in Pakistan. This Privacy Policy explains how we collect, store, use, share and protect your personal information when you use our platform.
By registering an account or using any part of the alona dt platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines.
We take your privacy seriously. The information you share with us is used only for the purposes described in this policy. We do not use your data for purposes you wouldn't reasonably expect, and we do not sell your personal information to marketers, data brokers or any other third party for commercial gain.
We collect different types of information depending on how you interact with the platform. Below is a clear breakdown of the categories of data we collect and why.
| Category | Examples | Why Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number | Account creation, identity verification, age confirmation |
| Payment Data | JazzCash / Easypaisa account number, bank account details, transaction history | Processing PKR deposits and withdrawals, fraud prevention |
| Identity Verification | CNIC, passport or other government-issued ID | KYC compliance, confirming you are 18+ before withdrawal |
| Activity Data | Games played, bets placed, sports markets accessed, session durations | Account management, responsible gaming monitoring, platform improvement |
| Device & Technical Data | IP address, device type, browser, operating system, app version | Security, fraud detection, technical support |
| Communications Data | Support chat logs, emails sent to our team | Resolving queries, quality assurance, dispute resolution |
| Marketing Preferences | Email/SMS opt-in status, promotion engagement | Sending relevant offers only where you have opted in |
Data You Provide Voluntarily
Some data is collected only when you choose to provide it — for example, when you contact support, participate in a promotion or submit a complaint. This data is used solely for the purpose for which it was provided.
Data Collected Automatically
When you access alona dt, our servers automatically record technical data such as your IP address, device model, browser version and session timestamps. This data helps us maintain platform security, investigate suspicious activity and improve overall performance for Pakistan users.
alona dt uses your personal data for the following purposes :
We do not use automated decision-making that produces significant legal effects on your account without human review. If your account is flagged or suspended, a member of our compliance team will review the case before any final action is taken.
All financial transactions on alona dt are processed in PKR. We support JazzCash, Easypaisa, Raast, bank transfers and debit/credit cards where available. Payment data is treated with the highest level of care because we understand how sensitive financial information is for our users.
What Payment Data We Hold
We store the payment account identifiers you register with us — for example your JazzCash or Easypaisa mobile number or your bank account reference — along with a record of each transaction amount, date and status. We do not store full card numbers or mobile wallet PINs on our servers. Card and wallet authentication is handled directly by the relevant payment processor.
Why We Need Payment Data
Your registered payment account is tied to your alona dt account for two reasons: to process your deposits and withdrawals accurately in PKR, and to ensure that withdrawals are returned to the same account they came from — a standard anti-fraud measure that protects you and the platform.
Payment Processors
When you make a transaction, your payment data is shared with the relevant processor — JazzCash, Easypaisa, Raast or your bank — solely to complete that transaction. These processors operate under their own privacy and security policies. alona dt does not control how payment processors manage data once it passes to them for transaction execution.
Security Note: alona dt will never ask for your JazzCash PIN, Easypaisa PIN, or banking password via chat, email or phone. If you receive any such request, it is fraudulent — do not respond and report it to our support team immediately.
alona dt does not sell, rent or trade your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.
In all cases, data sharing is governed by written agreements that require third parties to protect your information and use it only for the specified purpose.
alona dt uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here is a plain breakdown of what we use and why.
Essential Cookies
These are required for the platform to function. They keep you logged in during your session, remember your language and currency preferences, and maintain the security state of your account. You cannot opt out of essential cookies without losing platform functionality.
Analytics Cookies
We use anonymised analytics to understand how players navigate the platform — which games are most popular, where users drop off and how pages perform on different devices. This data is aggregated and cannot be used to identify individual users. You can opt out of analytics cookies from your account settings.
Marketing Cookies
If you have opted into marketing communications, we may use cookies to track which promotions you have engaged with and tailor future offers accordingly. Marketing cookies are only active for users who have opted in. You can withdraw consent at any time.
You can manage cookie preferences from your browser settings at any time. Note that disabling cookies beyond essential ones may affect how certain features of the platform behave, particularly on the alona dt mobile app.
Protecting your personal and financial data is a core responsibility for alona dt. We implement a range of technical and organisational security measures to keep your information safe.
No security system is completely impenetrable. In the unlikely event of a data breach that affects your personal information, alona dt will notify affected users promptly and take all reasonable steps to mitigate harm.
We keep your personal data only for as long as it is necessary for the purposes described in this policy. The retention periods below give you a clear picture of how long different categories of data are kept.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to your identity.
As an alona dt account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details in Section 12.
You can request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe.
If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Contact support and we will update your records promptly.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected. Note that certain data may be retained where we have a legal obligation to do so, such as transaction records.
If you have opted into marketing emails or SMS, you can withdraw consent at any time from your account settings or by contacting support. Withdrawal of consent does not affect any processing carried out before it was withdrawn.
You can request a structured export of your account data — including transaction history and activity records — in a machine-readable format where technically feasible.
If you believe your data has been mishandled, contact our support team first. If you are not satisfied with our response, you may escalate the matter to our compliance team in writing.
alona dt is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Age verification is required as part of the registration process and again before the first withdrawal is processed.
If we become aware that an account has been registered by a person under 18, the account will be closed immediately, all activity will be voided and any deposited funds will be returned to the payment source after investigation. Identity documents submitted by minors will be securely deleted.
If you are a parent or guardian and believe that a minor has created an account on alona dt using false age information, contact our support team immediately. We take this seriously and will act without delay.
We also encourage responsible use of parental controls on shared devices to prevent underage access to gaming platforms. Our Responsible Gaming page includes further guidance on keeping gaming safe within your household.
alona dt may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable data protection standards. When we make material changes, we will notify registered users via email or an in-platform notification at least seven days before the new policy takes effect.
The updated policy will always be available on this page with the revised date clearly shown at the top. We recommend bookmarking this page and reviewing it periodically. Your continued use of the platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.
If you disagree with any update to this policy, you have the right to close your account before the change takes effect. Contact support to initiate account closure and we will process any eligible withdrawal balance to your registered payment account.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, our team is available seven days a week.
For data deletion or portability requests, please include your registered username and a description of what you need. We may need to verify your identity before processing sensitive requests to protect your account security.
For any questions not covered in this policy, our FAQ page covers a wide range of common topics including account verification, PKR payments, bonus rules and responsible gaming tools.
Six key commitments that explain how we handle your information — keeping things honest, secure and squarely in your control.
Every connection between your device and alona dt is encrypted with TLS. Your login credentials, PKR transaction details and personal data are never transmitted in plain text.
Your personal information is not sold, rented or traded. We share data only with payment processors like JazzCash and Easypaisa and KYC partners — and only to the extent needed to run your account.
Access, correct, export or delete your data at any time. Withdraw marketing consent in one click from your account settings. Your rights are real and we act on requests promptly.
Your JazzCash, Easypaisa and bank account details are stored in encrypted form. We never store wallet PINs or full card numbers. Withdrawals go only to your registered payment account.
We don't hold your data forever. Each category has a defined retention period — from 12 months for technical logs to five years for transaction records — after which data is securely deleted.
Only the alona dt staff who genuinely need access to your data for their role can view it. All internal access is logged, audited and reviewed regularly to prevent misuse.